Responsible Gaming at to99

Our Commitment to Responsible Gaming

to99 believes that gambling should be an entertaining pastime, not a source of financial stress or personal hardship. We take our responsibility as a platform operator seriously and have built a comprehensive suite of responsible gaming tools to support our players in Bangladesh — whether they want to set spending limits, take a break, or seek help for a gambling problem.

Responsible gaming is not just a set of features on the to99 platform — it is a core part of how we operate. Our support team is trained to identify signs of problem gambling and to respond with empathy and practical guidance. We encourage every player to use the tools available to them and to reach out at any time if gambling is no longer fun.

Responsible Gaming Tools at to99

21+ Age Restriction — Strictly Enforced

to99 is strictly for adults aged 21 and above. Gambling is an adult activity, and to99 takes underage access extremely seriously. During registration, every player must confirm they are 21 or older, and we require identity verification (KYC) before processing withdrawals. Our KYC process includes date of birth confirmation using a government-issued ID such as your National ID Card or passport.

If to99 identifies or receives credible evidence that a player is under 21, the account will be suspended immediately and any funds will be withheld pending investigation. Any winnings accumulated by an underage player are forfeited. to99 cooperates fully with parents and guardians who report suspected underage accounts.

Deposit Limits — Manage Your Spending

One of the most effective responsible gaming tools is setting a deposit limit. to99 allows you to place a ceiling on how much you deposit into your account over a set time period. This helps you plan your gambling activity within a budget you are genuinely comfortable with, rather than chasing losses or depositing impulsively. To set or adjust your deposit limit, contact [email protected] at any time.

• Daily Deposit Limit Cap the total amount you can deposit in any single calendar day. Ideal if you find yourself making multiple small deposits throughout the day.
• Weekly Deposit Limit Set a maximum total deposit across any rolling 7-day period. Good for players who prefer to budget week by week.
• Monthly Deposit Limit Define a hard ceiling for total deposits across a calendar month. The most popular choice for players who receive a monthly salary and want to keep gambling costs predictable.

Session Time Limits — Know When to Stop

Long, uninterrupted gambling sessions increase the risk of impulsive decisions and significant financial loss. to99's session time limit tool lets you define how long any single gaming session can last. When your session limit is reached, the platform will notify you and, if you have set a hard limit, will log you out automatically. You can configure the following session controls:

• Session Duration Alerts Receive an in-platform notification when you have been playing for a set period — for example 30 minutes or 1 hour — as a reminder to take a break and check in with yourself.
• Hard Session Cutoff Set an absolute maximum session length after which you are automatically logged out. Resetting this requires a 24-hour cooling-off before re-logging in, preventing impulse extension of a session.
• Reality Check Reminders Pop-up reminders at set intervals showing how long you have been playing, your net win/loss for the session, and an option to end the session immediately.

Self-Exclusion — A Complete Break When You Need It

If you feel that gambling has become difficult to control — or if you simply want to take a full break from the to99 platform — self-exclusion allows you to block your account entirely for a defined period. During self-exclusion, you will not be able to log in, deposit, or place bets. to99 will also suspend any marketing communications to your account for the duration of your exclusion. The available self-exclusion periods are:

• Short-Term Exclusion (1–6 months) Block your account for 1, 3, or 6 months. Suitable for players who want a meaningful break but intend to return to responsible gaming in the future.
• Long-Term Exclusion (1–5 years) Block your account for 1, 2, 3, or 5 years. Recommended for players who have identified a serious gambling problem and need an extended period away from the platform.
• Permanent Exclusion Permanently close your account. This is irreversible. to99 will not re-open a permanently excluded account under any circumstances. Choose this option if you are certain you do not wish to gamble at to99 ever again.

To request any form of self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Your request will be processed within 24 hours and confirmed via your registered email address or mobile number. You do not need to give a reason — simply requesting exclusion is sufficient.

Time-Out — Short Breaks Without Account Closure

Not every break needs to be a long-term self-exclusion. to99's time-out feature lets you pause your account for a short period without permanently closing it. Time-outs are suitable for players who feel overwhelmed, stressed, or simply want a few days away from gambling to reset. Available time-out periods include:

• 24-hour time-out — a one-day break, activating immediately upon request.
• 7-day time-out — a one-week pause on all account activity including deposits, bets, and logins.
• 30-day time-out — a full month away from the platform, recommended for players feeling significant stress related to gambling.

Are You Gambling Responsibly? — Self-Assessment

Answering honestly the questions below can help you identify whether your gambling habits are still within a healthy range. These questions are not a clinical diagnosis — they are a private self-check tool to prompt honest reflection. If you answer "yes" to three or more of these questions, we strongly encourage you to use one of to99's responsible gaming tools or contact our support team.

1. 1Have you ever gambled more money than you originally planned to in a single session?
2. 2Have you ever borrowed money, sold personal belongings, or used savings meant for essential expenses in order to gamble?
3. 3Do you find yourself thinking about gambling frequently — planning when you will next play or how you will fund your next session?
4. 4Have you tried to stop or cut down on gambling and found it difficult to do so?
5. 5Has gambling caused arguments or tension with family members, friends, or your partner?
6. 6Do you gamble to escape from stress, anxiety, depression, boredom, or other negative feelings?
7. 7Have you ever "chased" losses — gambling more after a losing session in an attempt to win back what you lost?
8. 8Have you neglected work, study, family responsibilities, or personal health in order to spend more time gambling?

Healthy Gambling vs. Problem Gambling — Know the Difference

Healthy gambling means treating it as a form of paid entertainment — just like going to the cinema or eating at a restaurant. You set a budget in advance, you accept that you may lose that amount, and you stop when your budget is reached. Healthy gambling does not interfere with work, relationships, or financial obligations.

Problem gambling is characterised by a loss of control over gambling behaviour, where the activity causes significant negative consequences in a person's life. The warning signs include:

• Spending more than you can afford to lose on a regular basis.
• Feeling irritable, anxious, or depressed when not gambling.
• Hiding gambling activity from family or friends out of shame or fear.
• Using gambling as the primary way to cope with stress or emotional difficulties.
• Continuing to gamble despite serious financial hardship, including debt.
• Gambling for progressively longer sessions or with progressively higher stakes to get the same level of excitement.

If any of the above describes your current situation, to99 urges you to use one of our responsible gaming tools today, or to contact our support team. You can also ask a trusted family member or friend to help you take the first step.

Practical Tips for Staying in Control

Responsible gaming starts with habits and mindset, not just platform tools. to99 recommends the following practical guidelines to all Bangladesh players:

• Set a firm gambling budget before you start each session and treat it as money already spent — not as an investment you expect to recover.
• Never gamble with money reserved for rent, food, utility bills, education, or any essential household expense.
• Take regular breaks during gaming sessions — at least 10 minutes every hour. Stand up, move around, and re-check how you feel emotionally before continuing.
• Never gamble under the influence of alcohol, drugs, or extreme emotional stress. Impaired judgment leads to poor decisions and larger losses.
• Keep gambling as one small part of a balanced life — maintain your friendships, hobbies, exercise routine, and family time independently of your gaming activity.
• If you win a significant amount, consider withdrawing the winnings and treating yourself to something non-gambling related — a meal out, new clothing, or savings toward a personal goal.
• Remember that the house always has a mathematical edge. Gambling is entertainment — expect to pay for it, just as you would for any other form of leisure.

Protecting Minors and Vulnerable Individuals

If you share a device or home with minors, to99 strongly recommends the following steps to prevent underage or unintended access to the platform:

• Never save your to99 username and password in a shared browser or shared device. Always log out after each session.
• Use your phone's screen time or parental control settings to restrict access to gambling-related websites for children using the same device.
• Do not share your bKash, Nagad, or Rocket account credentials with family members, as these are linked to your to99 deposit method and could be used to fund gambling activity without your knowledge.

Get Support — You Are Not Alone

If gambling has stopped being fun and started causing stress, financial difficulty, or relationship problems, reaching out is the most important step you can take. to99's support team is available 24/7, responds without judgment, and will help you access the right responsible gaming tools for your situation. Whether you need a short time-out, a deposit limit adjustment, or a full self-exclusion, we will process your request promptly and confidentially.

When contacting support for a responsible gaming request, include your registered mobile number or email, describe what you need (e.g., "I want a 30-day time-out" or "Please set a daily deposit limit of ৳500 on my account"), and our team will confirm the action within 24 hours via your registered contact. You do not need to explain why — your request will be honoured without question.